Privacy Policy

1. Introduction

Novalyx ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Contact information you provide when submitting an enquiry form, requesting access, or corresponding with us, such as your name, email address, and company details.
• Technical data such as IP address, browser type and version, time zone setting, and operating system, collected automatically as you interact with our website.
• Usage data relating to how you use our website, including pages visited, time spent on pages, and navigation paths.
• Communications data including records of correspondence if you contact us directly.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to enquiries and providing requested information about our services.
• Operating, maintaining, and improving our website and service offerings.
• Communicating with you about updates, security notices, or administrative matters.
• Monitoring and analysing usage trends to enhance user experience.
• Complying with legal obligations and enforcing our terms and policies.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our website is used. You can set your browser to refuse some or all browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

6. Data Sharing and Disclosure

We do not sell personal information. We may share information with trusted third-party service providers who perform functions on our behalf, such as hosting, analytics, or communications tools, subject to confidentiality obligations. We may also disclose information where required by law, to protect our legal rights, or in connection with a business transaction such as a merger or asset sale.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the information and the context in which it was collected.

8. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our services are provided, information may be transferred to, stored, and processed in a country other than the one in which it was originally collected. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to request access to, correction of, or deletion of your personal data, the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Third-Party Links

Our website may, from time to time, contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Children's Privacy

Our website and services are not directed at individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. Continued use of our website following any changes constitutes acceptance of those changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, please get in touch via the details provided on our Contact page.